Microsoft Support Scams
Microsoft will never proactively reach out to you to provide unsolicited technical support. If you receive a call claiming to be from Microsoft or a pop-up window on your PC with a fake warning message and phone number to call and get your "issue" fixed, do not click any links, do not call the phone number, and never provide any personal information. Never call the phone number provided in the error message. Real Microsoft error messages will never include a phone number to call. Microsoft-related scams can be reported at microsoft.com under "Support" and then under the "More Support" drop down box.
Be alert to common internet scams.
Phishing is an internet scam that involves an email which appears to be from a legitimate company, bank, or government agency. The emails typically warn of a potential problem with your account and request that you follow a link and provide personal or account information to update your information. You should NEVER reply to these emails, open any attachments, or follow any of the links provided.
Pharming is a type of fraud that involves redirection from a legitimate site to a site that appears to be legitimate but has been created by fraudsters in an attempt to gain your personal or account information. Always be sure to access our internet banking by typing in the URL, https://www.firstharvey.com/ into your browser.
Email has become a quick and easy way in which to communicate with others, however, email is NOT SECURE. Never include personal or account information in an email as it can be intercepted and read by anyone having access to the servers on which it resides. Emails are like sending a postcard through the US Mail system.
First State Bank of Harvey will never ask you to provide any personal or account information via email. Remember, the bank has your account information so there would never be a need to request it from you or ask you to update it.
Login ID and Password
Your login ID and password for your online banking should be protected just as you protect other personal confidential information.
- Do not write down your login ID or password.
- Do not use the same password for your online banking that you use for other websites.
- Use a complex password that is not easily guessed. Do not include full names or information that is publicly available on public sites such as Facebook.
- Do not share your password with anyone.
- Change your password on a regular basis. The system automatically prompts you to change it every 6 months. You may change it more often by clicking on the "Options" button once logged into the site.
- Avoid storing or saving your password in software or applications.
- Be certain you are only entering your login credentials on our website, https://www.firstharvey.com/.
It is important to use and maintain up to date anti-virus software and install updates as they become available for your operating system. Ensure you also regularly patch Java and Adobe products. These items are frequently updated because of vulnerabilities that have been found to exist within the software.
In addition to being protected by using up-to-date anti-virus software, you should also regularly use software to remove any potential spyware from your computer. In some circumstances, this can compromise your PC security. Current anti-virus software does not catch 100% of every virus.
Use a firewall. This can protect against potential hackers and prevent access to questionable connections.
Password protect your wireless internet connection. Be vigilant if you use public wireless internet access as hackers and identity thieves have the ability to monitor these types of unsecured networks.
When undertaking any banking on the internet, check that the session is secure. There are two indicators that will tell you if the session is secure. One is the presence of https:// in the URL. The other is the presence of a digital certificate represented by a padlock or key in the bottom right hand corner or to the right of the URL text box at the top of the screen. If you double click on this icon it should provide you with information about the organization with which you have entered into a secured session.
Mobile devices, such as smart phones, can contain tremendous amounts of personal information and provide quick and convenient access to personal services like e-mail, social networking, online banking, and Internet shopping. Lost, stolen, and hacked devices can be used to gather information about you and potentially others, and could result in intellectual property, monetary, or identity theft. You should protect and use your mobile device securely as you would your computer, even being more vigilant due to the portable and intimate nature of these devices. Below are some tips that you can follow to help you stay safe and secure: Lock your screen, Set Passwords and User Privileges, Use Secured Networks, Install Anti-virus Software, Only Download Apps from Trusted Sources and Review the Privacy Options, Keep your Device Updated, Install or Enable Software to remotely track your mobile device over the Internet, Always Backup your Data. First State Bank of Harvey will not send you unsolicited text messages. You will only receive messages when you specifically request them with one of the Text Banking commands or if you subscribe to Mobile Alerts.